Terms of Service

These terms apply when a visitor browses the site, requests a demo, or a customer uses Reviving under an order form or master agreement.

Reviving, Inc. provides the Reviving website and software platform for business use. By accessing the website or using the services, you agree to these terms and any order form, data-processing addendum, business associate agreement, or security exhibit that expressly references them.

You represent that you have the authority to act on behalf of your organization. The services are not intended for direct consumer sign-up on this website, and any production deployment for a healthcare organization remains subject to commercial review and documented contracting.

Reviving helps healthcare organizations predict attendance risk, orchestrate patient outreach, and improve appointment completion through software, implementation support, and optional advisory services.

Customers control which users are provisioned, how workflows are configured, and which third-party systems are connected. Customer accounts, tenant data, and access privileges are owned and managed by the contracting organization rather than by individual employees.

• Website access is informational and may change as the marketing site evolves.
• Production platform access is provisioned under customer-approved access controls.
• Implementation timelines, integrations, and service levels are defined in commercial documents or deployment plans.

Customers are responsible for lawful instructions, user management, connected-system permissions, and the accuracy of data they provide to Reviving. Customers must not use the platform to interfere with healthcare operations, misrepresent communications, or process data they are not authorized to share.

Customers remain responsible for their clinical workflows, patient communications policies, consent handling where required, and decisions made by their workforce. Reviving provides operational software and workflow tooling, not clinical advice or payer determinations.

Commercial terms such as subscription fees, implementation charges, usage allocations, and any performance-based pricing are set in the applicable order form. Unless otherwise stated, invoices are due according to the payment terms in that document.

Failure to pay undisputed amounts may lead to suspension after notice and a reasonable cure period. Reviving may update packaging, plans, or list pricing for future terms, but it will not retroactively change a signed order form without agreement.

• Taxes, excluding taxes based on Reviving net income, are the customer responsibility unless a valid exemption applies.
• Auto-renewal and notice windows should be confirmed in the governing commercial agreement.
• Pilot or proof-of-value terms may differ from production subscriptions and should be expressly documented.

Reviving acts as a service provider to its customers. Customers decide what data is shared, what workflows are enabled, and whether protected health information is processed in the tenant.

If Reviving processes protected health information on behalf of a covered entity or business associate, the parties should execute a business associate agreement. Security controls, data-processing roles, and privacy practices are further described in the trust center and associated contractual exhibits.

• Customers retain ownership of customer data and are responsible for the legal basis used to share it with Reviving.
• Reviving uses commercially reasonable administrative, technical, and physical safeguards aligned to its security program.
• Customers should not rely on the marketing website to store, submit, or transfer patient data.

Reviving and its licensors retain all rights, title, and interest in the software, website, documentation, visual design, trademarks, and related materials. No rights are transferred except the limited right to use the service as described in the applicable commercial agreement.

Customers retain ownership of their data and may provide feedback, suggestions, or workflow requests. Reviving may use feedback to improve the service without restriction, provided it does not publicly identify customer confidential information.

• Do not reverse engineer, benchmark for publication, or use the service to build a competing product unless the contract expressly allows it.
• Do not remove proprietary notices, access restrictions, or usage limitations.
• Marketing references, customer names, and logos require separate permission unless the contract says otherwise.

Except as expressly stated in signed commercial documents, the website and service materials are provided on an as-is and as-available basis. Reviving disclaims implied warranties to the extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages. Aggregate liability should be finalized in the governing commercial agreement; if no written agreement applies, liability is limited to the fees paid for the affected service in the twelve months before the claim.

Either party may terminate for material breach if the breach is not cured after notice and a reasonable opportunity to cure. These terms are governed by the laws of Delaware, United States, excluding conflict-of-law principles.